The Role of the Travel Industry Professional in the Travel and Tourism Business

Business Activities that Generate Income

The 5 A’s Essential to Successful Destination

Business Requirements and Commercial Skills

Types of Employment in the Travel and Tourism Industry

Characteristics, Attributes, and Skills

Major International Travel and Tourism Organization

Regional and National Travel and Tourism Organizations

Responsible Travel and Tourism

Marketing and Selling Travel with Geography

Understanding and Reading Maps

Three-Letter City Codes

Planning Travel Itineraries

World Time Zones and Elapsed Travel Times

Local Currencies Around the World

Modes of Transport Around the World

Travel Documents

Health & Preventative Measures

Taxes, Custom, and Currencies

Travel Insurance

Timatic Solutions

The Airport

Airline Products and Services Important to Passengers

Ancillaries

Baggage Allowance

Interpreting Flight Timetables

Industry Codes, Terminology, and Definitions

International Air Transportation Regulations

Why Take the Train?

Rail Products Around the World

Finding Train Times Online

On Board the Train

More about Timetables

Fares and Tickets

The Car Rental Industry

The Car Rental Procedures

Hints for Your Clients En Route

Camper Van Rentals

Know Your Customers

Hotel Accommodations

The Language of Accommodation

Sources of Hotel Information

Hotel Room Rates

Hotel Reservations and Payments

Hotel Reservation Terms and Conditions

Hotel Guest Loyalty Programs

History and Types of Maritime Services

Cruising: A Growth Industry

Cruises

Structure of the Cruise Industry

Cruise Product Features

Cruise Product Benefits

Selling a Cruise

Types of Tours and Tour Components

Tour Brochures and Price Quotations

Reservation and Accounting Procedures

Tour Booking Conditions and Liability

Customer Service in the Travel Industry

Communication with Customers

Customer Service and Technology

Winning Customer Loyalty

Handling Difficult Customer Service Situations

Coping with Work Stress

The Passenger Air Tariff Training Extract

Introduction to Essential Terms

IATA Geography and Global Indicators

Pricing Units

Fare Selection

Currency Rules

Specified Routing

OW Through Fare Construction

Round and Circle Trip Fare Construction

Single Segment Q Surcharge

Taxes, Fees and Charges

The Ticket

Credit Cards

Children and Infant Fares

Special Fares

Electronic Miscellaneous Documents

Consolidator and Net Fares

Billing and Settlement Plan (BSP)