Welcome and/or greet the customer (walk-in, online or agent referred).

Interact with the customer to understand their travel plan and specific requirements.

Attend to bookings enquiries and seek confirmation.

Provide travel advisory.

Coordinate with transport operators (airlines, railways, cab, cruise and bus/ coach).

Gather all required documents.

Process for the ticket booking.

Follow up with the customer to handover the ticket.

Assist the customers with postponing or cancellations requests.

Report and document the process.

Achieve customer satisfaction.

Interact with superior.

Communicate with colleagues.

Communicate effectively with customers.

Engage with customers to understand their service quality requirements.

Achieve customer satisfaction.

Fulfill customer requirement.

Follow behavioral, personal and telephone etiquettes.

Treat customers with high degree of respect and professionalism.

Achieve customer satisfaction.

Educate customer on specific facilities and services available for different categories of customers.

Provide gender and age specific services as per their unique and collective requirements.

Follow standard etiquette with women at workplace.

Secure company’s IPR.

Respect customer’s copyright.

Ensure cleanliness around workplace in hospitality and tourist areas.

Follow personal hygiene practices.

Take precautionary health measures.